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Building Trust and Transparency into Agent UX: The Hidden Foundation of Adoption

Intro: You can capture intent perfectly. You can build seamless outcome-first flows. But if users don't trust the system to act correctly on their behalf - none of it matters.…

David Blatherwick

· 2 min read

Building Outcome-First Agent Flows: Designing Beyond the Chatbot

Intro: Capturing user intent is only the first step. The real power of an agent-driven system is in how it acts - taking that intent and delivering clean, trusted outcomes…

David Blatherwick

· 2 min read

Capturing and Expanding User Intent: The Real Work Behind Agent Experiences

Intro: Capturing user intent sounds simple: listen, interpret, act. But in real systems, user input is messy, incomplete, and sometimes misleading. Without careful handling,…

David Blatherwick

· 3 min read

Delivering Outcomes, Not Navigation: The Rise of Intent-Driven Interfaces

For years, we accepted a simple truth: If users wanted to get something done, they had to know how to navigate the system. Need a new customer invoice? Log in ➔ Find the "Billing"…

David Blatherwick

· 3 min read

Is Transformational Leadership Just Plain Old Good Leadership and Transactional Leadership Just Management?

Leadership has been studied, dissected, and redefined countless times throughout history. Various models attempt to categorize different leadership styles, but two that often emerge…

Heather Abbott

· 8 min read

Three Hidden Risks of Generative Pre-trained Transformers (GPTs) and How to Address Them

Why This Matters Adoption of large language models (LLMs) is accelerating rapidly—not just because of ChatGPT, but because the broader landscape of generative AI has matured.…

Travis Hurant

· 11 min read

High-Performing Teams Need Direction—Not Blame

We were brought in by a leadership team that believed their engineering organization was falling short. From their perspective, the teams weren’t moving fast enough, delivering…

Victoria Wisot

· 7 min read

Run your organization like a chain of bakeries

One of the first topics we teach in our CTO Accelerator workshops and webinars is speaking the language of the business. This article provides an example how to run your engineering…

Phillip Seawright

· 8 min read

Working on the Right Stuff—Qualifying Business Value

This is the second in a series of articles on Demand Management. This series is intended for those organizations operating in Tech-enabled Services. Unlike pure Software-as-a-Service,…

Doug Baden

· 7 min read

Working on the Right Stuff -- Prioritizing Projects Without Emotion

AKF Partners works with a large spectrum of companies in a wide variety of industries. Our work focuses primarily on companies that develop software-as-a-service Products, meaning…

Doug Baden

· 5 min read

6 Core Principles of High Performing Product Engineering Teams and The 5 Steps Necessary to Implement

Setting the Context: Insights from Peter Drucker and Mel Conway To build high-performing product teams that drive both innovation and efficiency as well as establish an environment…

Dave Berardi

· 6 min read

Navigating Technical Due Diligence for AI Software Companies

Navigating Technical Due Diligence for AI Software Companies At AKF Partners, when we perform technical due diligence on an AI software company, it's crucial for us to ask detailed…

Dave Berardi

· 3 min read

Tech Due Diligence - Going Beyond the Checklist

One of our most popular posts is the sharing of our Tech Due Diligence checklist. This is indeed a great resource for conducting thorough and comprehensive tech due diligence on…

Heather Abbott

· 8 min read

Update on Software Development Capitalization Practices - in a World of GenAI Investment Frenzy

Previously we published a post about the practice of Capitalizing R&D software development costs and outlining the pros and cons of doing so to help guide the decisions of what,…

Heather Abbott

· 15 min read

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