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Agentic Initiative Framework

Executive Summary Agentic design transforms products from static tools into adaptive, intelligent experiences. By layering proactive, outcome-aware interaction patterns onto familiar…

David Blatherwick

· 17 min read

The SaaS Era Is Ending — Software’s Next Phase Is Outcome-Centric and Agentic

The SaaS Era Is Ending — Software’s Next Phase Is Outcome-Centric and Agentic The Signal Is Clear Microsoft CEO Satya Nadella recently said, "Every product will have a copilot."…

David Blatherwick

· 2 min read

What Happens When AI Agents Take Over Software Product Development?

What Happens When AI Agents Take Over Software Product Development? We’ve all heard it – the provocative topic of AI replacing or deeply changing how we work when we are building…

Dave Berardi

· 6 min read

Agentic Product Thinking: Designing for a Future Beyond Screens

Intro:  The shift to agent-driven systems isn’t just a UX evolution — it’s a product rethink. Just as "Jobs to Be Done" gave us a lens for outcome-based design, "Agentic…

David Blatherwick

· 2 min read

Beyond Intent: The Future of Intelligent Agent Experiences

Intro: Capturing user intent and delivering outcomes efficiently are table stakes. The next evolution of agent-driven systems goes beyond reacting to commands. Tomorrow's…

David Blatherwick

· 2 min read

Avoiding Common Pitfalls in Agent-Driven Systems: Lessons from the Field

Intro: Building agent-driven systems isn't just about capturing intent or delivering outcomes — it’s about avoiding the hidden traps that sabotage trust, usability, and adoption. The…

David Blatherwick

· 2 min read

Building Trust and Transparency into Agent UX: The Hidden Foundation of Adoption

Intro: You can capture intent perfectly. You can build seamless outcome-first flows. But if users don't trust the system to act correctly on their behalf — none of it matters.…

David Blatherwick

· 2 min read

Building Outcome-First Agent Flows: Designing Beyond the Chatbot

Intro: Capturing user intent is only the first step. The real power of an agent-driven system is in how it acts — taking that intent and delivering clean, trusted outcomes without…

David Blatherwick

· 2 min read

Capturing and Expanding User Intent: The Real Work Behind Agent Experiences

Intro: Capturing user intent sounds simple: listen, interpret, act. But in real systems, user input is messy, incomplete, and sometimes misleading. Without careful handling,…

David Blatherwick

· 3 min read

Delivering Outcomes, Not Navigation: The Rise of Intent-Driven Interfaces

For years, we accepted a simple truth: If users wanted to get something done, they had to know how to navigate the system. Need a new customer invoice? Log in ➔ Find the "Billing"…

David Blatherwick

· 3 min read

Is Transformational Leadership Just Plain Old Good Leadership and Transactional Leadership Just Management?

Leadership has been studied, dissected, and redefined countless times throughout history. Various models attempt to categorize different leadership styles, but two that often emerge…

Heather Abbott

· 8 min read

High-Performing Teams Need Direction—Not Blame

We were brought in by a leadership team that believed their engineering organization was falling short. From their perspective, the teams weren’t moving fast enough, delivering…

Victoria Wisot

· 7 min read

Run your organization like a chain of bakeries

One of the first topics we teach in our CTO Accelerator workshops and webinars is speaking the language of the business. This article provides an example how to run your engineering…

Phillip Seawright

· 8 min read

Working on the Right Stuff—Qualifying Business Value

This is the second in a series of articles on Demand Management. This series is intended for those organizations operating in Tech-enabled Services. Unlike pure Software-as-a-Service,…

Doug Baden

· 7 min read

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