Geoff Kershner has over 17 years of hands-on experience in fast growing high tech companies. He most recently ran a Program Management Office for LiveOps, a cloud contact center platform, helping the company grow to support 70+ million platform calls and process over 25 million credit card orders per year and expand their network to 20,000 work-at-home agents. There he led major initiatives and key process improvements including leading a transition from Waterfall to Agile development, establishing a Product Roadmap and planning process, release planning, and personally managing and implementing large scale projects ranging from software development (local and offshore), new architecture, datacenter setup and moves, and security. He also built the first security program which included helping design and implementing systems that allowed LiveOps to achieve PCI-DSS Level 1 Service Provider certification.
Prior to LiveOps, Geoff spent over 6 years in various leadership roles at eBay and PayPal. He built and managed PMO teams for both eBay and Paypal. He spent nearly 2 years as the Technical Operations representative on all eBay mergers and acquisitions activity where he completed 5 acquisitions in Asia (notably Eachnet in China), 2 in Europe (notably iBazar in France), and 3 in the Americas (notably Paypal). He also led teams building systems monitoring, problem management, and change management that helped eBay’s platform achieve world class availability and scalability.
Prior to eBay, Geoff spent 5 years at Sun Microsystems during its period of highest growth in the mid-late 90s, helping its IT department implement its global ERP systems and managing several capital asset planning and cost saving initiatives.
Geoff earned an MBA from Leavey School of Business, Santa Clara University, with concentrations in Marketing and Entrepreneurship and a BA from Pennsylvania State University.
The Art of Scalability teaches technology executives engineers and architects how to solve technology scalability problems through changes in their architecture, processes and organization structure.
Scalability Rules brings together 50 rules that are grounded in experience garnered from over a hundred companies. Put together and organized to be easily read and referenced for rapid application to nearly any technical environment.