Posts Tagged ‘Google’

The Ethical Concerns of Operating in China

Tuesday, March 23rd, 2010

The recent consideration by Google on whether to pull up its tent stakes in China is no big surprise.  Simply perform an online search for china intellectual property and you will find news articles and blogs rich with stories of intellectual property theft.  Walk down the streets of Shanghai and you will see Chinese police browsing through collections of pirated DVDs for sale.   On one hand, the Chinese government is concerned about controlling information to the population through censorship, but on the other they encourage (at the very least through a lack of action) or engage in theft to transfer intellectual property to state or Chinese business hands.  Is there really any doubt that the attacks on Google’s mail was sponsored by the Chinese government?  The real question, I argue, is what are the responsibilities of a Western company operating in China?

As stewards of companies, our fiduciary obligations are to our shareholders and stakeholders of the company.  One argument obviously is that Google has the obligation to maximize shareholder wealth and in order to do that they need to operate within China for maximum possible advertising revenue.  But operation in China carries certain operational risk as seen by the recent breach of corporate infrastructure and resulting theft of mail associated with Chinese “activists”.  This calls into question a company’s obligation to protect the interests of the data and information that makes the company money.  Theft of intellectual property can easily reduce a company’s competitive advantage relative to its competitors not just in China, but worldwide.  What if software or other products had been stolen?  What is the risk/reward of operation in the light of potential state sponsored theft versus the revenue and profit upside of those operations?

It is difficult for companies to take on governments, especially when those companies have little recourse within the country given their foreign status.  It is more difficult when the country in question takes, sponsors or allows actions against those foreign entities for the purposes of technology or information transfer.  Given the degree to which the deck is stacked against Google, and other Western companies, why would one subject themselves to the risk and potential loss?  The obvious answer as discussed above is growth and profit.  But the question remains – can a Western company truly be successful long term in China?  Will the Chinese government ever crack down on intellectual property theft and anti-competitive behaviors (rather than sponsoring them)?

Unfortunately today it appears that the Chinese government allows foreign competitors into the country in order to more quickly transfer intellectual property through state protected theft.

Foster Creativity

Monday, December 15th, 2008

With the economic downturn in full force, you are probably spending a great deal of time thinking about how to cut cost, reprioritize revenue generating features, or delivering more in 2009 with less resources.  You might think now is not the time to care about “creativity” and “energy” but we think this it is even more important.  Having a team that is fully engaged with all of their creative forces focused on your business is crucial to achieve any of those other objectives.  The way to achieve this is by creating an environment where people know where they stand in terms of performance, get to own deliverables, can openly question decisions or standards, and show each other respect.  

 

A couple ideas that we have either read about or seen in practice in organizations are team or individual training events, four day work weeks, allocated time to work on personal interests, self selection of features/stories, and mentoring.  Training can take the shape of many different forms including formal classes at universities, external workshops (WARNING: self-promotional plug….such as our Technology Workshop), or internal classes taught to each other by members of the team.  Everyone knows different things, sharing this knowledge is good for both the team as well as the presenter, giving her practice explaining technical items verbally  and ensuring she knows the subject completely.  

Mentoring is another low cost method of helping foster a more open and creative environment.  Pairing junior and senior engineers together provides both parties the opportunity to practice different skills.  Additionally, it helps facilitate what are likely two different groups to begin a dialog.  Mentoring can be extended in many different forms.  Ask the CEO to take a different engineer as a mentee each quarter, meeting with them for lunch or breakfast every second or third week for the quarter.  This is a great way to remind the top executive to appreciate the engineers and gets engineers exposure to the business challenges that the CEO faces daily, a real win-win proposition.

Some of the more radical approaches for developing a creative environment are already well documented by some very popular companies including Google and 37Signals.  If you haven’t read the 37Signals book, we recommend this as a great source of ideas for fostering a creative and unique environment for your team.