AKF Partners

Abbott, Keeven & Fisher PartnersPartners In Hyper Growth

Driving Change

Driving big changes can be difficult in an organization and it can be especially difficult for new managers. Change is necessary and we should never be happy with status quo as our competitors and the overall market is changing around us. The larger the organization, the harder change can be. We touched on this in an earlier blog titled Five Leadership Lessons From Former Bosses but decided to dive into a little more detail this time. As a former manager of engineers and other talented technologists, I recall in my early days how I simply wanted to identify where we were headed with my team without giving them time to collaborate and provide input. On one occasion, we were in the midst of changing our PDLC to Agile. Agile was fairly new at the time so many didn’t understand the basis of it and in turn were resistant to using it. That problem is easily solved, right? I could just tell the team this is where we are going and this is how we are going to do it, now make sure you execute. And in a couple weeks time, poof, the change would be made and life would be good. After all, that would have been easy, right?

Although I didn’t say the words “get onboard,” I might as well have. I can tell you this doesn’t work well. My team was zapped. At that point they were no longer empowered and didn’t have any ownership of the change and when that happens a team’s performance will be suboptimal. Yeah, I could use the excuse that my senior management dictated what they wanted and I could drum up a bunch of other excuses but the fact of the matter is I should have raised a flag with my leadership and encouraged better collaboration for input from the engineers, QA testers, product managers, and others.

There were two key learning points that I was able to take away from my experience. Technology leaders should ask themselves two simple questions before they start to drive change in their organizations.

1) How do I make sure that my team has input and ownership of the change we are about to make?

Sit down with the team and work with them on coming up with solutions and their recommended timing. Engineers love to problem solve and they are very good at it. Provide the team with the problem that needs solved and any constraints and let them determine the solution. For example, in the situation I described above, we needed to improve our time to market. Many products and features across the organization were being delivered late, payloads for deployments were too big, and the business was frustrated. As on overall company we decided that we would adopt Agile utilizing Scrum practices but there were still many problems that needed to be solved. Those included determining a branching strategy, determining a deployment strategy, identifying how to measure a sprints performance, and many others. By providing the context of why changes need to be made, the team will recognize the significance of their input and by allowing them to come up with solutions they will feel empowered and have ownership in the game. All of this will help you to create a higher performing engineering team.

2) What do I need to do as a leader to establish guardrails in my organization and sustain the change as my company grows?

Once the team has determined how to solve some of the problems, you will want to make sure that you sustain them in your organization. To do this, work with them to establish documented guardrails or principles that be used as the what. For example, the Agile Manifesto essentially identifies principles that you can use. One principle could be “Business people and developers must work together daily throughout the project.” This describes a behavior that’s needed but doesn’t identify how. The team can decide the specifics on how they will achieve the principle. We at AKF believe in establishing architectural and scaling principles that are essentially guardrails as well. (Visit our earlier blog on architectural principles for more details.) For example, Rule Number 39 – Ensure You Can Wire on and Off Functions in our book Scalability Rules identifies the need to have a framework where you can quickly disable and enable features to minimize impact to customers when a failure occurs. You can solve this many ways and your engineers can determine what the solution should be. Once your principles are established you should monitor them to make sure they are being upheld and reward results.

If you ask yourself these two simple questions before diving into a big change your road to success will be much easier. Now that you have empowered your team to determine how to solve the problem and you have documented your principles and guardrails, the team should be able to operate within them and make decisions on their own. In turn, you will find that they feel empowered and you will have helped to create and maintain a higher performing team.

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  • CJ

    in April 2nd, 2013 @ 20:11

    Love this post guys…very simple to understand but very powerful and insightful stuff. keep it up.