Dave is an entrepreneur and veteran technology leader at Fortune 500 companies with over 16 years of broad experience in operations and program management. Most recently, he helped design and implement enterprise incident and problem management operations at Progressive to scale across a technology shop of over 2,400 engineers. He was responsible for building and leading both incident and problem management teams to support Progressive’s revenue-critical systems such as quote and buy for Progressive.com that processes nearly 125,000 quotes and 25,000 buys a week. In addition to operations, Dave led various application development teams to build a system that 12,000 adjustors across the United States use to manage and pay over $100 million annually on claims payments. He also led the effort to build and operate one of Progressive’s first Project Management Offices while helping teams move from waterfall to Agile development methodologies for a $40 million plus project portfolio.
Prior to Progressive, Dave spent 8 years in various leadership roles at both GE Aviation and GE Consumer Products implementing global systems in Europe, South America, and the US ranging from purchased solutions to in-house solutions and data warehousing. While at GE, he was a Six Sigma Black Belt and helped to lead the utilization of its principles across the IT organization.
Dave is co-founder of two startups, Rescue-Us.com and Youdemo.com. He has an MBA from Case Western Reserve University with a focus in Entrepreneurship and Organizational Behavior and has a bachelors in MIS and Marketing from the University of Cincinnati.
The Art of Scalability teaches technology executives engineers and architects how to solve technology scalability problems through changes in their architecture, processes and organization structure.
Scalability Rules brings together 50 rules that are grounded in experience garnered from over a hundred companies. Put together and organized to be easily read and referenced for rapid application to nearly any technical environment.